Frequently Asked Questions

You Asked, We Answered

What is the processing time for orders that contain only ready to ship items?

Processing time is 2-5 business days for Ready to Ship only orders.

Why has my package not shipped yet?

If your packaged has not been shipped yet, it is probably still in the processing stage or you ordered a "preorder" item that has not yet arrived.

What is a preorder?

A preorder is an item that is in the process of being or is currently in the manufacturing stage.

How long does it take for a preorder item to arrive?

Depending on the complexity of the design, preorders can take anywhere from 4 to 16 weeks to arrive or longer. Estimated delivery time for a preorder will always be listed in the item description.

How do I know which items are preorders and which items are not?

A preorder will always have "(PREORDER)" labeled right next to the item title.

What happens if I place an order that has both Ready to Ship and Preorder items?

Since the cost of shipping charged at checkout is the cost to ship 1 package, your entire order will ship once all items are in hand. If you'd like to receive your Ready to Ship items sooner, please place a separate order for them.

Will I receive a tracking number?

All orders, including international orders, will receive a tracking number via email once a shipping label is created.

Do you take wholesale orders?

Yes we do. Please send us an email at castlebabeshop@gmail.com with the items you want so we can set up a quote for you.